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Customer Service
AI Assessment

JOIN THE AI REVOLUTION IN PUBLIC SECTOR CUSTOMER SERVICE WITH OUR CUSTOMER SERVICE AI ASSESSMENT

Inspired by Derby City Council’s success with SMART: Phone AI, our program is designed to equip councils like yours with the essential tools, knowledge, and insights needed to effectively assess phone-based AI for Customer Service operations. Tailored to simplify the complexities of initial AI evaluation, our assessment ensures that you are well-prepared to understand and leverage AI for transformative outcomes similar to those achieved by Derby City Council.

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WHAT THE ASSESSMENT OFFERS: 

Access to a Live Tailored Trial: Experience the SMART: Phone AI solution in action with a 30-day trial designed to address your council’s specific needs, covering over 100 standard and 10 bespoke resident queries.   

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Comprehensive Support Materials: Gain access to trial plans and communication materials to engage your entire organisation effectively.  

Detailed Business Case Development: A robust business case tailored to your metrics, detailing projected returns, engagement strategies, and risk assessments to support informed decision-making and funding discussions.  

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Insights from Council Peers: Leverage anonymised data from other successful council AI adoptions to model your expected needs, volumes and outcomes, providing a benchmark for your AI ambitions.  

Community of Innovators: Connect with other councils undergoing the same AI assessment – a network that fosters a supportive environment for sharing experiences and challenges.  

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Council Mentorship Network: Learn from the experiences of councils that have successfully completed the assessment process, applying best practices and proven strategies.    

Regulatory Compliance Made Easy: Utilise ready-made templates for DPIA and ethics compliance, ensuring your AI implementation meets legal standards without the hassle.  

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UNLOCK THE POTENTIAL OF AI IN YOUR COUNCIL 
BOOK YOUR ASSESSMENT TODAY!

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DERBY CITY COUNCIL: A CASE STUDY IN AI EXCELLENCE

Derby City Council’s proactive approach to AI has led to significant savings and operational improvements, setting a benchmark for other councils. With contact deflection levels at 45%, and a 40% reduction in inbound call volumes, they have demonstrated that AI can enhance business results.   

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Handling over 750,000 inquiries through phone and digital platforms, the council has effectively demonstrated how AI can streamline service delivery. This initial success has paved the way for a council-wide AI transformation project, where they are anticipating annual savings of £12.25m through a full AI transformation program. 

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Watch our Derby City Council Showcase Webinar below:

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  • Hear from Paul Simpson on why Derby City Council decided to embrace AI innovation.

  • Learn about Derby City Council’s AI transformation journey and future roadmap.

  • Discover the process for identifying practical use cases for AI within the council.

  • Discover the power of conversational AI from ICS.AI's own CEO, Martin Neale.

QUOTES FROM PREVIOUS PARTICIPANTS

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“The AI Customer Service Assessment offered a firsthand look at the technology in action, showcasing the tangible benefits it can deliver. It provides a pressure-free environment to evaluate its effectiveness, allowing senior management and team members to get a taste of the product, understand its potential and the advantages it offers”. 

Gemma Hancox

Customer Contact Group Manager, Communities, Customer and Commercial Services, Telford and Wrekin Council

ARE YOU READY TO TRANSFORM YOUR COUNCIL WITH AI? 

Book an introduction session and take the first step towards leveraging AI to enhance public service delivery. 

 

Our introduction sessions provide a no-commitment, comprehensive overview of how the Customer Service AI Assessment can benefit your council. Led by our Local Government Sales Lead, Aneeq Star, these sessions are designed to inform and inspire, showing you the tangible benefits councils like Derby have already achieved. You'll leave with a clear understanding of the assessment's features, benefits, and the potential impact on your operations, all without any obligation to proceed further. 

ADDITIONAL RESOURCES

Explore additional materials to better understand how AI can transform your council's customer service.

Our resources offer detailed insights and extended information on the benefits and implementation of AI technologies. 

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