Webinar Recording: Transforming UK Higher Education: AI’s Answer to a £36 Million Budget Crisis  

As local governments strive to improve efficiency and enhance customer service, adopting innovative AI solutions is becoming increasingly crucial. In our recent webinar ‘Harnessing Phone-AI for Smarter Customer Service: A Local Government Guide’ we explored how integrating Phone AI can transform local government services.

In this webinar, we discuss the transformative potential of Generative AI and the Copilot ecosystem, highlighting the importance of specialised Copilots in aiding local governments to efficiently adopt AI transformation. Together, let’s unlock the vast potential of AI in local government and shape a more efficient and responsive future for councils and communities across the UK.

Derby City Council and Derby Homes are on a journey to innovate how they engage with residents, supplementing their main switchboard with phone-based AI assistance. This webinar showcases how phone AI has handled 100,000 calls, deflecting 42% away from human advisors and saving £200,000 within 3 months of implementation.

How can AI-driven technology improve council customer service?

In this webinar, we demonstrate how our SMART platform can triple self-service adoption rates through human parity conversational AI, across Website Chatbot, Phone, Email and Live Chat channels.

Discover how Conversational AI can aid Adult Services teams in reducing workloads, cutting application processing times by up to 33%, and clearing substantial backlogs. By leveraging this technology, contact centre agents can prioritise improving service quality while also helping vulnerable individuals and their families self-serve applications.

Funding cuts are impacting the Scottish public sector's ability to provide essential services. In this webinar, you will learn how cost-effective digital self-service together with predictive machine learning can ensure Scottish public services become nimble and targeted, prioritising resources and improving outcomes.

Derby City Council has embarked on a pioneering programme to transform services using Artificial Intelligence (AI). Following the successful launch of AI digital assistants in 2023, they have identified further opportunities for generative AI to help protect and further develop citizen services, projecting £12.25m in annual savings. Hear from 15 experts from across the Council and ICS.AI as they dive deep into the Council's AI journey.

Generative AI and the Copilot ecosystem mark the onset of the fifth industrial revolution, profoundly impacting the local government landscape. This transformative shift empowers local councils to embrace AI-centric strategies, thereby revolutionising resident interactions.

With cost-saving a key driver behind their pursuit of AI integration, Lewes and Eastbourne Councils have successfully integrated AI across channels – website, live chat, and most recently, phone. Watch the webinar recording where they discuss the impact of their latest venture in AI – launching Ellis on their phone channel.

Support your government agency with multichannel Conversational AI to reduce workloads, cut resolution times and improve customer outcomes. In this webinar, you'll hear how AI has helped the ICO deflect over 360,000 queries and automate 5,000 emails per month, allowing staff to focus on service quality.

Nearly half of public sector organisations have cost reduction as one of their core transformation goals. During this webinar, you'll learn how Conversational AI built for local government deflects queries and automates interactions with high accuracy rates, leading to efficiency savings of £800K* (*cost saving depends on Council size and channels used).

With repetitive queries, overwhelming contact spikes and financial constraints, local government are struggling to recruit and retain staff in their contact centres.

This webinar details how AI designed for local government can help you serve more people, despite staff shortages.

Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils seek innovative solutions, the integration of generative artificial intelligence (AI) is emerging as a transformative force. AI not only has the potential to streamline the entire spectrum of assessment processes at the digital front door, but also to deliver improved outcomes and provide substantial financial benefits, aligning financial management with service quality.

This webinar explores the transformative potential of our SMART Phone AI platform, that offers AI-powered phone self-service for residents. Now live with several customers, we’ll delve into the real-life success stories and reveal how phone-based AI is revolutionising customer service.

This webinar showcases the power of Conversational AI on the phone channel with our revolutionary SMART Phone platform. This ground-breaking technology is set to transform how local councils engage with their residents, addressing the common challenges faced when delivering efficient and effective self-service options.

Conversational AI will reduce contact centre costs by £80bn by 2026. During this webinar, we showcase the world's first Conversational AI for the public sector with a human parity performance guarantee. You'll see the AI Assistants in action across channels and learn how, if performance falls, we'll train them back to +85%.

SMART LiveChat is enhanced by an always-on human parity AI Assistant. Pre-trained on over 1,000 council services, it understands answers with 90%+ accuracy. In this webinar you'll learn how this AI augmented LiveChat impacts contact volumes, shielding your agents from simple queries that can be resolved without their intervention.