Introducing the SMART: Customer Service Copilot, a revolutionary tool designed to transform local government customer service operations through the power of generative AI. Tailored to address the specific needs of residents, this Copilot integrates seamlessly with Microsoft Copilot, leveraging advanced organisational language models to provide unparalleled 24-hour resident support in multiple languages.

The Copilot streamlines customer service experiences, offering residents immediate access to the information and assistance they need. This not only elevates resident satisfaction but also allows councils to achieve significant cost savings by automating and optimising service delivery processes.

With capabilities that extend beyond traditional customer service, our Copilot enhances accessibility, reduces response times, and improves efficiency across all channels — web, phone, and email. It offers residents round-the-clock access to a range of services, from streamlined payments and simplified applications to improved care triage. Councils can expect potential savings of up to 50% in various service areas, thanks to this automation.

By embracing the SMART: Customer Service Copilot, local governments can offer a more inclusive, efficient, and responsive customer service experience, ensuring that all residents, regardless of language, can navigate services with confidence and ease.