SMART: Channels

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SMART: Channels

AI-POWERED SINGLE DIGITAL FRONT DOOR ACROSS COMMUNICATION CHANNELS

Accessibility and efficiency define the quality of public services. Our SMART: Copilots are available across multiple communication channels, ensuring that whether it's through phone, chat, live chat, email, or social media, your users are provided with consistent, 24-hour AI support.

By integrating AI into every interaction and addressing enquiries at the digital front door, SMART: Copilots not only enhance the user experience but also significantly reduce contact volumes, empowering your teams to focus on more complex and impactful tasks.

SMART: PHONE

Transform community engagement with personalised, efficient AI-powered phone service, reducing inbound call volumes and freeing up staff to focus on complex issues. Streamline every interaction to elevate the user experience.

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SMART: CHAT

Transform web interactions and enquiries into engaging conversations. Providing instant, automated and context-aware support, tailored to the diverse needs of your community. Enhance the user experience by ensuring visitors efficiently receive the information they need.

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SMART: LIVE CHAT

Enhance live chat with AI to bolster your team's capabilities, providing immediate, accurate, and real-time support. Boosting user satisfaction by managing complex queries and seamlessly connecting users to humans for intricate interactions, elevating the efficiency of your service.

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SMART: EMAIL

Tackle the challenge of high-volume, repetitive email enquiries. By automating responses and improving the accuracy and speed of email communication, we ensure that your users receive timely and relevant support, significantly enhancing the overall service user experience.

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SMART: SOCIAL

Elevate your presence on social media. Our Copilots intelligently manage, triage, and respond to social media interactions, providing round-the-clock support. Streamlining engagement while ensuring your users feel heard and supported, anytime and anywhere.

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