AI Pioneer ICS.AI Appoints Local Government Veteran to Drive Digital Revolution in Public Services

ICS.AI, a leading provider of artificial intelligence (AI) solutions for the UK's public sector, today announced the appointment of Dwayne Johnson as Chief Local Government Officer, marking a significant step in the company's commitment to driving digital transformation across Local and Regional Government (LRG). The appointment comes as the UK government launches its AI Opportunities Action Plan, setting out an ambitious vision for AI adoption across the public sector.  

Dwayne Johnson joins ICS.AI as Chief Local Government Officer

A distinguished public sector leader with four decades of experience, Johnson has held C-level positions in local government for 17 years, serving as Chief Executive of Sefton Council and Executive Director of Social Care and Communities at Halton Borough Council. He brings extensive expertise in transforming public services, having conducted research into Council customer services and given evidence to All Party Committees regarding adult social care at Westminster, positioning him uniquely to drive AI adoption across local authorities.  

Having witnessed the impact of AI technology first-hand during his collaboration with ICS.AI over the past year, Johnson brings a powerful vision for AI-enabled transformation in local government. His appointment signals a new chapter in addressing systemic challenges facing councils across the UK. 

Martin Neale, CEO of ICS.AI, commented:

"Local authorities are at a turning point, facing unprecedented pressures on resources and growing demand for services. Dwayne's appointment represents more than just strengthening our leadership team – it's about bringing in someone who deeply understands the challenges councils face and has seen how AI can revolutionise service delivery. His experience will be invaluable in helping authorities navigate the transition to AI-enhanced operations while ensuring solutions directly address critical issues like social care costs and staff shortages." 

Johnson shared his perspective on joining ICS.AI:

"Throughout my career in local government, I've never seen a more promising solution to the systemic challenges we face than AI. Working with ICS.AI over the past year opened my eyes to the transformative potential of this technology. We're not just talking about incremental improvements – we're looking at fundamental changes in how councils can deliver services more efficiently, reduce costs, and better serve their communities despite funding constraints. The technology exists today to help councils do more with less, and I'm excited to help authorities across the UK harness this potential." 

In his new position, Johnson will: 

• Guide councils in implementing AI solutions that address critical funding and staffing challenges 

• Develop strategic frameworks for AI adoption that align with local authority needs and capabilities 

• Lead initiatives to transform social care delivery through AI-enabled solutions 

• Foster collaboration between technology experts and public sector leaders 

This appointment comes at a critical time when local authorities are seeking innovative solutions to address mounting challenges in service delivery, funding, and workforce management. 

More Information:

We're excited to help public sector organisations harness these tools to tackle today’s challenges and shape a more efficient, digitally empowered future. Ready to start your journey with us? Get in touch to learn more! 

For Media Enquiries:  

Fiona Watson – CMO – fiona.watson@ics.ai

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