Customer Case Studies and Stories

ICS.AI and NTT collaboration: Revolutionising Council Services with AI Voicebot Technology. 

The admissions team at Durham are using AI to talk to students worldwide & generate leads that integrate into their CRM.

With a 24 hour AI assistant, Telford and Wrekin now answer the 32% of customer queries that come in out of office hours.

Explore how the ICO implemented AI and automation to handle high volumes of contact requests.

Discover how

AI-Powered Phone Assistance helped Derby City Council free up £100,000 in savings against budget plan.

Welsh education provider Coleg y Cymoedd achieved record-breaking enrolment and £5.9 million financial impact with A.R.N.Y., their AI-powered recruitment assistant.

​With AI assistant Ellis handling 75,000+ queries at a 95% success rate, Lewes and Eastbourne Councils now provide 24/7 services with 25% of interactions occurring outside office hours.

New College Lanarkshire deployed AI and Machine Learning to transform student retention, identify at-risk students, and implement timely interventions despite staffing limitations.

Lichfield's AI assistant SAM achieves Human Parity Performance with over 85% accurate first-time answers, pre-trained on 1,000+ council topics.

HPFT enhanced patient engagement with AI assistant Balm, providing 24/7 triage services to match patients with appropriate psychological therapy treatments.

Broxbourne's digital assistant BOB answers 4,000+ resident queries with capacity for 14,000+ council-related questions, providing reliable 24/7 support across all devices.