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Oct 26, 20234 min read

Lessons from the Floods: Advancing Disaster Response with AI in Derby

Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.

Jul 17, 20234 min read

Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

Jan 29, 20211 min read

New Podcast with Microsoft explores the benefits of AI Omni Channel technology

Listen to our exclusive podcast with Microsoft to discover how Omni Channel can help with Digital channel shift, self-service and...

Oct 13, 20201 min read

Download our FREE White Paper on Digital Citizen Engagement using AI Assistants, October 2020

Trends toward citizen digital self-service and remote working have accelerated dramatically because of COVID-19, creating an opportunity...

Oct 1, 20201 min read

ICS.AI Cloud solution portfolio of software and services is now available on G-Cloud 12

We are delighted to announce that our ICS.AI cloud solution portfolio of software and services is available, updated and live on G Cloud...

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