Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS.AI
Jun 16, 20238 min read
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
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ICS.AI
May 2, 20234 min read
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
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ICS.AI
Jan 14, 20211 min read
Check out our latest Resident Engagement article featured in this month's Digital Bark magazine
ICS.AI are thrilled to announce that our article featured in this month’s Digital Bark magazine is now available. In the article, Martin...
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