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ICS.AI
Jan 142 min read
AI Pioneer ICS.AI Appoints Local Government Veteran to Drive Digital Revolution in Public Services
ICS.AI welcomes Dwayne Johnson as Chief Local Government Officer to spearhead AI transformation across UK local authorities
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ICS.AI
Oct 23, 20244 min read
Reflections on Solace Summit 2024: AI’s Role in Local Government Transformation
Discover key insights from the Solace Summit 2024 on AI’s role in transforming local government, improving service delivery & efficiency.
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ICS.AI
Aug 28, 20242 min read
Challenges and opportunities for the Higher Education Sector in the UK By Martin Neale, CEO – ICS.AI
Explore how UK universities can navigate financial challenges and demographic shifts by integrating AI.
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ICS.AI
Jun 28, 20243 min read
Embracing AI in Local Government: Navigating Common Challenges for Successful Implementation
Aneeq Star from ICS.AI shares insights on navigating common challenges for successful implementation in local government.
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ICS.AI
Jan 4, 20243 min read
Revolutionising Social Care with AI: A New Era of Efficiency, Empowerment and Cost Savings
Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils...
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ICS.AI
Nov 2, 20234 min read
The Power of Conversational AI: A Lifeline in Times of Crisis
In the face of adversity and crisis, the rapid dissemination of accurate information and effective assistance can make a world of...
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ICS.AI
Oct 26, 20234 min read
Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
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ICS.AI
Sep 29, 20233 min read
Generative AI and The Copilot Ecosystem: A New Era for Local Councils
The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.
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ICS.AI
Jul 17, 20234 min read
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS.AI
Jul 5, 20234 min read
The Power of Branding: Considerations when building an AI Assistant brand for your council
Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption
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ICS.AI
Jun 16, 20238 min read
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
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ICS.AI
May 8, 20233 min read
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
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ICS.AI
May 4, 20233 min read
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
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ICS.AI
May 2, 20234 min read
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
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ICS.AI
Apr 26, 20233 min read
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
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ICS.AI
Mar 23, 20212 min read
Lockdown Anniversary - a lost year or a push for innovation
One year after the country’s first lockdown, we shouldn’t dwell on what we’ve lost but focus on how to do better The chaos of the...
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