Reflections on Solace Summit 2024: AI’s Role in Local Government Transformation
Discover key insights from the Solace Summit 2024 on AI’s role in transforming local government, improving service delivery & efficiency.
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ICS.AI
Aug 282 min read
Challenges and opportunities for the Higher Education Sector in the UK By Martin Neale, CEO – ICS.AI
Explore how UK universities can navigate financial challenges and demographic shifts by integrating AI.
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ICS.AI
Jun 283 min read
Embracing AI in Local Government: Navigating Common Challenges for Successful Implementation
Aneeq Star from ICS.AI shares insights on navigating common challenges for successful implementation in local government.
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ICS.AI
Jan 43 min read
Revolutionising Social Care with AI: A New Era of Efficiency, Empowerment and Cost Savings
Meeting outcomes for residents and supporting carers within existing resources is a significant challenge for social care. As councils...
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ICS.AI
Nov 22, 20232 min read
Coleg y Cymoedd go-live with SMART AI Assistance to revolutionise student experience
We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their new SMART AI Recruitment Assistant. Dedicated to...
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ICS.AI
Nov 2, 20233 min read
Leveraging Generative AI Now: Transform Teaching and Learning with SMART AI Learning Copilot
Discover how integrating SMART AI Learning Copilot can revolutionise teaching and learning, ensuring your institution leads the edu sector.
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ICS.AI
Oct 26, 20234 min read
Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
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ICS.AI
Sep 29, 20233 min read
Generative AI and The Copilot Ecosystem: A New Era for Local Councils
The introduction of generative AI and the Copilot ecosystem mark the onset of the 5th industrial revolution. Join our webinar 19.10.23.
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ICS.AI
Sep 28, 20233 min read
Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
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ICS.AI
Jul 17, 20234 min read
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS.AI
Jul 11, 20234 min read
Transforming Council Interactions with AI: Marketing Guidelines for a Successful AI Assistant Launch
Guidelines for a successful AI assistant launch, marketing and engagement plan to drive resident adoption.
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ICS.AI
Jul 5, 20234 min read
The Power of Branding: Considerations when building an AI Assistant brand for your council
Why are branding and naming important when launching your AI assistant? Practical advice for local councils to help drive resident adoption
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ICS.AI
Jun 16, 20238 min read
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
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ICS.AI
May 8, 20233 min read
Embracing Phone AI in Customer Service: Transforming Support and Enhancing User Experience
Integrating phone AI into customer service operations can drive efficiency, satisfaction, and cost savings.
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ICS.AI
May 4, 20233 min read
Enhancing Local Elections with Conversational AI: A Game-Changer for UK Councils
How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.
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ICS.AI
May 2, 20234 min read
The Evolution of Voice AI: A Brief History and Future Predictions
In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology
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ICS.AI
Apr 26, 20233 min read
Empowering Residents with Self-Service Voice Conversational AI: The SMART Phone AI Revolution
The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services
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ICS.AI
Jan 29, 20211 min read
New Podcast with Microsoft explores the benefits of AI Omni Channel technology
Listen to our exclusive podcast with Microsoft to discover how Omni Channel can help with Digital channel shift, self-service and...
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ICS.AI
Jan 14, 20211 min read
Check out our latest Resident Engagement article featured in this month's Digital Bark magazine
ICS.AI are thrilled to announce that our article featured in this month’s Digital Bark magazine is now available. In the article, Martin...
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ICS.AI
Dec 3, 20202 min read
Start your Free trial of the UK’s best performing Local Government AI Citizen Assistant today
Start your FREE trial today and try out the UK’s top performing Local Government Digital Assistant currently successful answering 90%+ of...
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