How Conversational AI technology, available on multiple channels and accessible 24/7, can help UK councils during elections.

In this blog we look at a brief history and future predictions for voice AI - exploring the development of voice recognition technology

The SMART Phone AI Revolution - How AI-powered phone assistants are transforming local government services

ICS.AI launch SMART Student Recruitment platform to transform student conversion rates and user experience, providing a unified...

The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...

Supervised learning for AI assistants means councils can better serve people affected by the recession Artificial intelligence (AI) has...

ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance

With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...

Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...

Enhancing live chat with MS Teams and AI can transform customer metrics Live chat was supposed to be the great catalyst of channel shift....

With many roles unfilled, human parity AI and process automation could help trouble-shoot essential service provision In our conversation...

We were recently joined by one of our founding Further Education (FE) customers - New College Lanarkshire – at a webinar to talk about...

We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...

Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...

The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...

What makes a start-up successful? It’s always the people. People behind the technology, the processes and the relationships make it all...

With teams going hybrid, it's even more important to stop and connect. After our action-packed Company Day, we're ready and set to...

Our team had a blast at the UCISA Deliberately Digital event last week! We believe that as a member-led professional body for digital...

AI products promise countless benefits, including operating cost reductions, better user experience and, most importantly, contact...

Colleges can now identify students at significant risk of premature withdrawal far earlier in the academic year allowing timely...