ICS.AI welcomes Dwayne Johnson as Chief Local Government Officer to spearhead AI transformation across UK local authorities

Podcast: AI Transformation in Local Government - Unpacking Its Potential   In a recent episode of the Northwest Employers Podcast ,...

ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...

Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...

Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.

The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...

ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance

We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...

Basingstoke & Deane, ICS.AI's local council, go live with their SMART AI web assistant. It provides 24/7 support to upwards of 180k people.