Unlocking Next-Gen AI & Cloud Solutions for the Public Sector with G-Cloud 14
We’re thrilled to announce that ICS.AI has been awarded a framework contract on G-Cloud 14!
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ICS.AI
Jun 263 min read
Celebrating Innovation and Leadership: Martin Neale Nominated for Public Sector Entrepreneur at the Enterprise Awards
Our CEO and Founder, Martin Neale, has been nominated for the prestigious 'Public Sector Entrepreneur' category at the Enterprise Awards.
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ICS.AI
Jun 141 min read
Derby City Council and ICS.AI Shine at LGC Awards with Pioneering AI Initiative
Fantastic night at the LGC Awards this week. It was a privilege to stand as finalists and runner-up in the Innovation category.
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ICS.AI
Jun 102 min read
ICS.AI and Derby City Council: Pioneering Innovation at the LGC Awards
As the LGC Awards and MJ Awards approach this month, we are proud to celebrate our ongoing partnership with Derby City Council, a...
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ICS.AI
Dec 19, 20232 min read
Empowering Educators in the AI Era with the SMART AI Copilot Suite
The rise of Generative AI (GenAI) in education presents both opportunities and challenges. With over 90% of students already engaging...
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ICS.AI
Nov 30, 20234 min read
Embracing AI in Education: Lessons from Coleg y Cymoedd's Evaluation Journey
Coleg Y Cymoedd share their experiences of AI evaluation to enhance teaching and learning, with SMART AI Learning Copilot from ICS.AI.
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ICS.AI
Nov 30, 20233 min read
Celebrating One Year of ChatGPT: Transforming the UK's Public Sector with Generative AI
Celebrating ChatGPT's 1st year: Transforming UK public sector with generative AI. Revolutionising efficiency, engagement & decision-making.
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ICS.AI
Nov 22, 20232 min read
Coleg y Cymoedd go-live with SMART AI Assistance to revolutionise student experience
We are excited to announce our new customer - Coleg y Cymoedd - and the launch of their new SMART AI Recruitment Assistant. Dedicated to...
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ICS.AI
Oct 26, 20234 min read
Lessons from the Floods: Advancing Disaster Response with AI in Derby
Explore how Derby City Council & ICS.AI's rapid AI response aided residents during the Storm Babet flood, ensuring safety & support.
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ICS.AI
Sep 28, 20233 min read
Transforming public sector communication with phone-based voice AI
ICS.AI and NTT are transforming UK local council communication with phone-based Voice AI, addressing challenges in resident engagement...
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ICS.AI
Sep 21, 20234 min read
Telford & Wrekin Council Wins Prestigious APSE Award with AI assistant “Ask Tom”
Telford & Wrekin Council's commitment to enhancing customer service has been recognised at the Association for Public Service Excellence...
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ICS.AI
Jul 17, 20234 min read
Derby City Council’s AI-Powered Phone Assistant handles 62K calls, deflecting 43% away from advisors
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors.
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ICS.AI
Jun 16, 20238 min read
Understanding the Future of AI: An In-Depth Q&A on the EU Artificial Intelligence Act
The EU Artificial Intelligence (AI) Act (Draft 1) was recently published. Being leaders in AI for the public sector, ICS.AI have been...
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ICS.AI
Jan 26, 20233 min read
ICS.AI SMART Customer Service powered by ChatGPT triples resident self-service
The importance of self-service to local government Council customer services have struggled to achieve a high proportion of self-service...
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ICS.AI
Dec 5, 20224 min read
Launching SMART; world's first public sector Conversational AI to guarantee human parity performance
ICS.AI launches SMART, the world's first public sector Conversational AI that guarantees human parity performance
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ICS.AI
Nov 14, 20223 min read
SMART Live Chat: How Microsoft Teams and Conversational AI transform student engagement
With Conversational AI and humans working together, you can support students 24/7, automating routine queries, and improving answers to...
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ICS.AI
Nov 9, 20224 min read
Invest to save: How Conversational AI can shield the public sector from escalating costs
Conversational AI built specifically for the public sector can deflect queries and support interactions with extremely high accuracy...
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ICS.AI
Aug 15, 20222 min read
Telford and Wrekin Council add three new services to their call centre, thanks to AI
We are excited to announce that Telford and Wrekin Council, the local authority of the year (MJ Awards 2022), are now able to provide...
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ICS.AI
Aug 3, 20227 min read
AI Assistant discovers 45% of prospective student queries come out of hours
Deploying AI at critical parts of the student journey with Durham University Durham is using Conversational AI to redesign their...
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ICS.AI
Aug 3, 20224 min read
The algorithmic tool freeing ICO's resources
The ICO talked to Government Transformation recently about their digital transformation strategy, their success with AI and the part...
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