AI Transformation

REVOLUTIONISE LOCAL GOVERNMENT WITH
AI TRANSFORMATION

Local councils today are under increasing pressure to deliver high-quality services while facing budget cuts and growing demands. The challenge is clear: how can councils improve outcomes, streamline operations, and enhance the user experience without raising costs? The answer lies in AI. Our SMART: Local Government AI Transformation Programme empowers councils to leverage cutting-edge generative AI to achieve significant savings, boost efficiency, and elevate service delivery.

THE SMART: LOCAL GOVERNMENT AI TRANSFORMATION PROGRAMME

Developed in collaboration with Microsoft’s global AI team, this platform integrates AI across all areas of council operations. From enhancing staff productivity and customer service to transforming social care delivery, our AI solutions are tailored to meet the unique needs of local government. With projected savings ranging from £3m to £12m annually, councils can optimise resources and deliver more responsive, person-centered services.

The key areas for AI Transformation in Local Government are:

AI FOR STAFF PRODUCTIVITY

Safe and approved AI tools streamline routine tasks for both frontline and back-office staff, enhancing efficiency without compromising service quality. By automating administrative processes, improving workflow management, and providing real-time insights, AI enables staff to focus on higher-value tasks, leading to improved service delivery and productivity.

AI FOR CUSTOMER SERVICES

AI is deployed at the first point of contact, automating initial enquiries and streamlining processes across all council services. This improves response times, enhances accessibility, and provides 24/7 support, ensuring residents can easily access services while reducing the workload for staff handling routine requests.

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AI FOR SOCIAL CARE SERVICES

AI-powered front door and frontline solutions enhance the delivery of social care by automating assessments, triaging cases, and providing real-time support. This enables faster, more personalised care, making services more responsive and person-centered, improving both efficiency and outcomes in social care delivery.

THE SMART: AI TRANSFORMATION ASSESSMENT

Take the first step on your AI Transformation journey with our Assessment!

The SMART: AI Transformation Assessment is a comprehensive, consultative process designed to help councils identify and prioritise these AI opportunities that drive cost savings and enhance service efficiency. Through data analysis, stakeholder workshops, and expert guidance, we deliver a tailored roadmap for implementing AI solutions that address your council’s unique challenges.

AI Assessments - Download Brochure

DERBY CITY COUNCIL’S TRAILBLAZING AI TRANSFORMATION JOURNEY

Derby City Council is at the forefront of leveraging emerging technologies to ensure the sustainability of essential citizen services amid growing demands and rising costs. Their journey began with a bold step to redefine resident engagement through the pioneering integration of AI within customer service operations, becoming the first Council in the UK to embrace sophisticated phone-based AI as their digital front door and setting a new standard for public sector innovation.

Recognising that local authorities need to transform their services council-wide to continue to meet the needs of residents, the Council has embarked on a comprehensive AI transformation roadmap, extending AI applications across 54 diverse use cases, touching critical areas such as Adult and Children’s Services and Debt Management. This strategic journey aims to not only safeguard vital services but also offers substantial financial savings, contributing significantly to the Council’s strategic financial planning.

Innovative AI Copilots: UK’s first Council to deploy advanced phone-based AI as their digital front door with AI Assistants impressively managing over 654,000 calls and 1.4 million individual questions to date - showcasing the power of AI in enhancing service efficiency and resident satisfaction.

AI Transformation at Scale: The Council’s expansion into council-wide AI applications, including Adult and Children’s Services, targets transformative outcomes in service delivery and operational efficiencies, offering a future of streamlined public services.

Significant Savings: The projected £12.25 million in savings illustrates the financial viability and strategic benefit of integrating AI within local government operations, underscoring a commitment to financial responsibility and innovative service delivery.