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YOUR AI TRANSFORMATION IS OUR MISSION
The SMART: AI Transformation Programme takes your organisation from AI-Curious to AI-Native. A structured, evidence-based journey that combines strategy, technology, and culture change - with guaranteed savings and measurable outcomes.
We define your AI Target Operating Model, deploy the unified platform, and embed AI into every role, process, and interaction across your organisation.
WHO WE WORK WITH
ONE UNIFIED AI PLATFORM FOR YOUR ENTIRE ORGANISATION
Generative AI is transforming trusted sectors - and the question is no longer if but how to adopt it safely, affordably, and at scale.
ICS.AI's SMART: Unified AI for All Platform gives you a single, secure solution to deploy generative AI across your organisation - from customer and student-facing Front Door to Staff Copilot Workspaces to Agentic Back-Office automation.
SMART: UNIFIED AI FOR ALL PLATFORM
The SMART: Unified AI for All Platform isn't just another AI tool - it's a complete transformation ecosystem designed specifically for trusted sectors. Deploy once, scale everywhere: one platform, one governance framework, one path to measurable ROI.
Why Unified Matters
START SMALL, SCALE CONFIDENTLY
Begin with a lightweight trial, measure what matters, then expand across departments.
PROVEN GOVERNANCE BUILT-IN
Enterprise-grade security, transparent pricing, and trusted frameworks from day one.
ONE PLATFORM, EVERY CHANNEL
Seamless AI across phone, web, SMS, staff workspaces, and future channels.
GROUNDED IN YOUR CONTENT
AI trained on your policies, procedures, and knowledge base — not generic responses.
SMART: Front Door
AI-powered customer service across phone, webchat, and email. Moving beyond rigid IVR and limited NLP to deliver genuine channel choice, not forced channel shift.
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Handles 1,000+ intents with GenAI reasoning
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24/7 multilingual support
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Up to 60% first-contact resolution
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Seamless escalation when needed
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Built-in tone and ethical guardrails
SMART: STAFF COPILOT
Enterprise AI workspaces where every employee and educator accesses role-specific copilots. Augmenting expertise, not replacing it — with governance and compliance embedded.
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Three-pane interface: dialogue, actions, apps
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Pre-built deep skills by department
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Case summarisation & report writing
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Policy guidance & assessment support
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Contextual AI behaviours built-in
SMART: AGENTIC
Powerful orchestration layer connecting AI to your back-office. Executes complex workflows with multi-step reasoning — all governed by your rules and frameworks.
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Complex workflow orchestration
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Multi-step reasoning and planning
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System integration & data connectivity
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Agentic Rules Engine governance
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Continuous optimisation cycles
Start Your AI Transformation Journey
Join the UK local authorities, universities, and trusted sector organisations choosing ICS.AI as their trusted partner for AI transformation.
Our SMART: AI Transformation Programme includes a £5M savings guarantee* - protecting your investment while delivering measurable results.
MARKET-LEADING AI TRANSFORMATION
Supporting organisations across local government, higher education, blue light and health - the trusted choice for AI transformation in trusted sectors.
10M+
AI interactions delivered annually
95%
Success rate at or above human parity
93%
Customer satisfaction score
11
Industry awards won by ICS.AI and our customers
24/7
Service availability across all channels
67%
Of UK councils using phone AI choose ICS.AI
AI TRANSFORMATION IN ACTION
See how leading organisations are achieving measurable results with SMART: Unified AI for All.
AWARD WINNING SOLUTIONS
Our solutions have won a number of prestigious awards
LATEST NEWS
Find out more about our solutions in our latest media coverage
